• Orders are typically processed within 3–7 business days unless otherwise stated during launches or high-volume drops.
• Every order is packed and shipped by hand from our little corner of the world. Small batch means things may occasionally take a little extra time — but we promise it’s worth the wait. 🤍
• Once your order ships, you will receive tracking information via email.
• Turquoise Hill is not responsible for lost, stolen or delayed packages once they have been accepted by the shipping carrier.
• Please double check your shipping address before placing your order. We are unable to guarantee address changes after an order is placed.
• Shipping times may vary depending on carrier delays, holidays, weather or launch traffic.
• If your package arrives damaged, please contact us within 3 days of delivery with photos of the packaging and items.
• Local pickup is not available at this time.

Thank you for supporting a small business built with grit, chaos, creativity & a whole lot of heart. 🤍